Frequently Asked Questions
Everything you need to know about our curated home essentials.
What materials are used in SOOS Atelier products?
We prioritize sustainability and quality, using premium materials such as organic linen, sustainable hardwoods, and hand-poured ceramic to ensure every piece is both beautiful and durable.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. For handcrafted or custom-made items, please allow up to 14 business days for production and delivery.
Do you offer international shipping?
Yes, SOOS Atelier ships to over 30 countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the items.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale items are non-returnable unless they arrive damaged.
How can I track the status of my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your products handmade?
A significant portion of our collection is handcrafted by skilled artisans. This means small variations in texture and color may occur, making every SOOS Atelier piece uniquely yours.